SaaS web service allows improving the satisfaction and experience of users through the implementation of small point of contact surveys carried out in tablets, digital totems, and/or smartphones. Año de ingreso: 2012 Area: TICs http://www.cleevy.com
Year of entry: 2012
What does the company do?
Cleevy monitors and improves the experience of clients or users in online real time through the implementation of small point of contact surveys that do not last more than 1 minute carried out in tablets, digital totems, smartphones, or NFC. The surveys are conducted on the basis of an experience model which is unique in the world.
How did the idea come out?
The idea arose from the need detected by one of the founders of Cleevy, José Collado. He realized, after working for more than 20 years as a retail consultant for big companies, that traditional methodologies to measure the satisfaction of clients/users have many methodological problems and that many small and medium-size businesses do not have tools that allow them to know the opinion or perception of their clients in an economic and manageable manner.
Where do you see yourself in 2 years?
I see the company with a known product in Latin America, which is intended to be marketed to other countries of LATAM.
What do you like most about being an entrepreneur?
I like the diversity of experiences and the unique moments. In a moment you might be sitting next to a General Manager of a company talking about the features of your product, and at other time you might be thinking on how to fulfill the promises.